If we are not in-network with your insurance provider, you still have several options:

1. Out-of-Network Benefits: Many insurance plans offer out-of-network benefits for online therapy. This means you can receive therapy at Makin Wellness, and your insurance may cover a portion of the costs. Coverage varies by plan, so please contact your insurance provider for specific details.

2. Superbill: We can provide you with a superbill, which is a detailed invoice of your therapy sessions. You can use submit this to your insurance company for potential reimbursement.

3. Insurance Verification: Our team will assist you in verifying your out-of-network benefits with your insurance provider. This way, you’ll have a clear understanding of what you may be eligible to receive in reimbursement.

Going out-of-network gives you the flexibility to see a specialized therapist that best suits your needs, even if they’re not directly affiliated with your insurance. We’re here to support you in accessing the care you need for your mental health. If you have any questions or need assistance with insurance-related matters, please don’t hesitate to reach out to us.

If you don’t have insurance, you still have convenient payment options to access the support you need for your mental health:

1. Health Savings Account (HSA): You can use your Health Savings Account, if available, to cover the cost of online therapy sessions. HSAs offer a tax-advantaged way to pay for healthcare expenses.

2. Flexible Spending Account (FSA): If you have a Flexible Spending Account, you can utilize it to pay for your therapy sessions. FSAs allow you to use pre-tax dollars for eligible medical expenses.

3. Credit Card: We accept credit card payments for your convenience. You can securely pay for your online therapy sessions using your credit card.

4. Debit Card: Debit card payments are also accepted. This provides a straightforward way to cover the cost of your sessions.

5. Check: You have the option to pay for your therapy sessions via check. Please ensure that checks are made payable to Makin Wellness.

At Makin Wellness, we’re dedicated to making mental health services accessible to everyone, regardless of insurance coverage. If you have any questions or need further assistance with payment options, please don’t hesitate to reach out to us. Your well-being is our priority.

Saving your credit card on file with Square for Makin Wellness services is simple and secure. Here’s how you can do it:

1. Receive Invoice: We will send you an invoice for the upcoming sessions via email. The invoice will include a “Pay Now” option.

2. Click “Pay Now”: Open the email, and click on the “Pay Now” button within the invoice. This will take you to the payment portal.

3. Enter Credit Card Information: On the payment portal, you will have the option to securely enter your credit card information. Square is known for its robust security measures.

4. Save Card for Future Payments: Once you’ve entered your credit card details, you’ll have the option to save the card for future payments. Simply check the box that says “Save this card for future payments.”

By following these steps, you can save your credit card on file with Square for Makin Wellness online therapy. This makes it convenient for you to pay for future sessions, and your card information is stored securely. You can remove or change your credit card on file anytime. If you have any questions or need assistance with this process, please feel free to contact our team. We’re here to support you in accessing the care you need for your mental health.

Please understand that there a small chance that there’s a discrepancy  between the copayment initially quoted and the actual copayment you encounter during your therapy sessions. Here’s why this can occur:

1. Eligibility and Benefits Variability: The copayment amount can vary based on your eligibility and benefits on the specific dates of your therapy sessions. Insurance plans may change, coverage levels can fluctuate, and deductibles may apply differently for each session.

2. Estimates as of Today: The copayment estimate we provide is based on the information available at the time of your benefits verification. It serves as a general estimate, but the final copayment may differ based on the specific session date.

3. Exact Copayment Determination: We won’t have the exact copayment amount until we submit the claim to your insurance and receive the Explanation of Benefits (EOB) back from them. The EOB outlines the precise copayment for each session.

Contact Your Insurance Representative: To gain a better understanding of your copayment variations and the factors affecting it, we recommend contacting the member services number provided on the back of your insurance card prior to stating therapy. They can provide insights into your ‘mental health, outpatient, tele-health visit’ copayment structure so you are informed. Please let us know what this is if it differs from what we have on file.

We’re here to assist you with any questions or concerns you may have about your copayments and billing. Your well-being is important to us, and we aim to ensure transparency and clarity in your billing process.

The cost of each therapy session can vary depending on your specific insurance plan, benefits, and coverage. To determine the exact amount you’ll be paying per session, we recommend taking the following steps:

1. Contact Us with Your Insurance Card: Please get in touch with our team and provide your insurance card details. We can assist you in verifying your benefits and estimating the cost of your therapy sessions.

2. Contact Your Insurance Directly: Alternatively, you can reach out to your insurance company directly. Contact the member services number provided on the back of your insurance card and inquire about your ‘mental health, outpatient, office visit’ benefits. They can provide you with details on your coverage and any associated costs.

By taking these steps, you’ll have a clear understanding of the amount you’ll be paying for each therapy session based on your insurance coverage. We’re here to support you throughout this process and ensure you have all the information you need for a smooth therapy experience.

Submitting a superbill for reimbursement from your insurance provider is a straightforward process. Here’s how you can do it:

1. Obtain the Superbill: First, you’ll receive a superbill from Makin Wellness once per month. This document outlines the details of your session, including the date, duration, services provided, and charges.

2. Review the Superbill: Take a moment to review the superbill carefully. Ensure that all the information, including your personal details, session details, and provider information, is accurate.

3. Contact Your Insurance: Reach out to your insurance provider to inquire about their specific process for submitting superbills. They may have a dedicated department or online portal for claims submission.

4. Complete Required Forms: Your insurance provider may require you to complete specific forms or provide additional documentation along with the superbill. Follow their instructions carefully.

5. Submit the Superbill: Send the completed superbill and any required documentation to your insurance provider through their preferred method, which could be mail, fax, or online submission.

6. Keep Copies: It’s essential to retain copies of the superbill and any documents you submit for your records.

7. Track Reimbursement: After submission, monitor the progress of your reimbursement claim. You can contact your insurance provider to check the status of your claim and verify the amount you’ll be reimbursed.

8. Payment Processing: Once your claim is approved, your insurance provider will process the payment according to your plan’s coverage.

Remember that the superbill serves as proof of the services received, and it can be a valuable tool for seeking reimbursement from your insurance. If you have any questions or need assistance with your superbill submission, please don’t hesitate to reach out to us. We’re here to support you in accessing the care you need.

All patient responsibility balances must be paid within 60 days. After 60 days, all delinquent accounts may be submitted to a collection agency. In order to help defray the cost of collection proceedings , a service charge is added to all accounts sent to collections.

Please Notice : Collection proceedings could result in legal action and could permanently damage your credit .

We bill your insurance company within 2 weeks of your visit at Makin Wellness. If you have any patient responsibility balance due, you will receive a bill in the mail. If you don’t respond to your bill after two billing cycles, we then will begin collection proceedings. If you are not financially able to pay your balance, we then may make payment arrangements. Please reach out to the medical billing team at (833)-274-HEAL